Terms of service

Last updated: 28 September 2026

Company information

Purevelat
7 Avenue de la Cristallerie, Bâtiment Crisco Duo, 92310 Sèvres, France
Email: info@purevelat.com
Phone: +33 1 46 48 26 00

Orders

By placing an order, you make an offer to buy. A contract is formed when we send you an order confirmation email.

Prices

All prices are in euros and include VAT. Shipping is free within mainland France.

Payment

Payment must be made at checkout using Visa, MasterCard, or PayPal.

Delivery

We ship to mainland France only. Processing takes 1–2 business days. Delivery takes 3–5 business days.

Returns

You have 14 days from receipt to return your order. See our Returns & Refunds Policy above.

Liability

We are responsible for delivering your order in good condition. We are not liable for delays caused by carriers, weather, or other events outside our control.

Disputes and mediation

If you have a problem, contact us first at info@purevelat.com or +33 1 46 48 26 00. If we cannot resolve it within 30 days, you can contact a consumer mediator (médiateur de la consommation). 

Governing law

These terms are governed by French law. Any dispute will be handled by the courts of France.

Changes

We may update these terms. The version on our website at the time of your order applies to your purchase.