Shipping policy

Last updated: 28 September 2026

We currently ship within mainland France only (France métropolitaine), including Corsica. We do not ship to overseas territories or outside France at this time.

Order processing

Orders are processed Monday to Friday. If you place your order before 2:00 PM CET, we usually pack it the same day. Orders placed after that time, or on weekends and public holidays, are processed on the next business day.

Delivery

Once your parcel leaves our warehouse, delivery within mainland France takes 3 to 5 business days. This can take a day or two longer if your address is in a remote area or if the carrier is experiencing high volume.

Shipping cost

Shipping is free. There are no handling fees, no minimum order, and no hidden charges at checkout.

Tracking

When your order ships, we send you a tracking number by email. You can follow your parcel on the carrier's website.

If something goes wrong

If your parcel is delayed, arrives damaged, or goes missing in transit, contact us at info@purevelat.com or call +33 1 46 48 26 00. We will open an investigation with the carrier and get back to you with a solution — either a replacement or a refund.