Refund policy

Last updated: 28 September 2026

Your right to cancel

Under Article L221-18 of the French Consumer Code, you have the right to cancel your purchase within 14 days of receiving your order. You do not need to give a reason, and you will not be charged a penalty.

To exercise this right, contact us at info@purevelat.com or call +33 1 46 48 26 00 and tell us you want to return your order. You can also use the standard withdrawal form if you prefer, but it is not required.

How to return an item

When you contact us, please have the following ready so we can process your request quickly:

• Where and when you bought the product

• Proof of purchase

• Photos of the product

• The reason you are not satisfied

We will reply with the return address and instructions.

Return shipping costs

Return shipping is paid by you, unless the item arrived damaged or we sent the wrong product. In those cases, we cover the cost.

Refunds

Once we receive your return and inspect it, we process your refund within 1 to 2 business days. The refund goes back to your original payment method. Depending on your bank or payment provider, it may take up to 8 business days for the refund to appear on your statement. In total, from the day we receive your return, please allow up to 10 business days.

After the refund is completed, we will notify you by email or phone.

Condition of returned items

We ask that products be returned in the condition you received them — original packaging, all accessories included. For hygiene reasons, opened or used personal care products may not be eligible for a refund. This does not affect your statutory rights: if you are not satisfied with your purchase, you can always return unopened items within 14 days.